DATA SUBJECT ACCESS RIGHTS FORM

c. Accessing your information: Authentication

In order to protect your privacy and to authenticate that the request is genuinely from you and not from anyone else masquerading as you, we might request some additional details of your last interaction with VFS Global, some details that nobody else would know about.

This is to ensure that it is really you who is making the request and not someone else. We will only request enough information to enable us to identify you properly.

12. How VFS Global protects your personal data?

We are committed to protecting all personal data that we hold about you. When you give us personal data, we take steps to ensure that it is safeguarded and held securely. Any sensitive information is encrypted and protected.

On our websites, when you are on a secure page, a lock icon will appear in the address bar of most web browsers. This means the transfer of information from your browser to our web servers is encrypted to keep it safe.

Please bear in mind that emails may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, please do not include personal data in an email when you communicate with us. If you do, you do so at your own risk.

13. Monitoring

a. CCTV

Please note that at VFS Global’s premises we maintain strong security standards in place for our staff and customers. For this reason, you will find that VFS Global uses CCTV systems where the law permits so.

The required CCTV signs are deployed in our VACs and offices and indicate that you are being recorded. This CCTV footage is kept for a certain period of time in line with our client governments / diplomatic missions’ requirements and applicable local laws.

b. Guarding services

As part of our security standards, you may find deployed in our VACs and offices guarding services. In certain locations, you will be required to identify yourself prior to accessing our VACs and premises.

14. Technology

a. Use of cookies

Like many other websites, the VFS Global websites use Cookies. 'Cookies' are small pieces of information sent by an organization to your browser and stored on your device. We use them is to help collect statistical information about your browsing actions and patterns. Other uses are to set your preferred language and tell your browser what pages you have already visited so that you can use the "Back" function. Cookies help us to improve our websites and deliver a more personalized service.

We provide the choice for you to accept or refuse the use of cookies when you visit our websites, and you can change the cookie settings at any time.

Please note that disabling cookies may result in a loss of functionality when using our website. For more detailed information about how VFS Global uses cookies, please see our Cookies disclosure notice.

b. Links to other websites

Our websites may contain links to other websites run by other organizations. This Privacy Notice applies only to this website, so we encourage you to read the relevant Privacy Notices on the other websites you visit.

Please note that if you link from our website to another website, or if you follow a link to arrive at our website, we cannot be responsible for the content or practices of those third-party websites. We recommend that you check the Privacy Notices and statements of that third-party website.

We always perform a check of other websites before publishing a link to it.

15. Questions, complaints, and contact details

We are committed to protecting your privacy. If you wish to contact us or if you have any questions or wish to lodge a complaint about our privacy practices or the way we have handled your personal data, including if you believe that there has been a possible breach of any relevant privacy principles, you may contact us at:

1. Visa applications/ status related matters:	by contacting our Customer Care Team.
2. Additional Services (VAS):	such as insurances, hotel bookings, priority lounge, pricing, and general information: by contacting our Customer Care Team.
3. Information relating to data protection and privacy practices:	by completing and submitting our SAR form (Privacy Request Form) or by contacting dpo@vfsglobal.com

For any complaint, please include details about your complaint. On receipt of a complaint, we will endeavour to carry out any necessary investigations in a timely manner. We will respond to all complaints within a reasonable time, or such earlier time as required by law.

16. Latest Update

This Privacy Policy was last updated in September 2022.

Service Price (Per Applicant)	Amount in GBP (Inc. VAT)	Amount in RS
Courier Fees	£15.00
Digital Document Check (DDC) New	£15.00
Form Filling New	-
Photocopy	£ 0. 50
Photograph	£10.00
SMS	£ 2. 00
Visa At Your Doorstep (VAYD) New	-

Additional Services

Additional Services

Courier Fees

Digital Document Check (DDC) New

Form Filling New